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When you walk into I-95 Toyota, you immediately notice that it’s not like any other car dealership you’ve ever seen. It’s a huge, wide open, sunny space with comfortable seating areas, a snack bar, big screen TVs, a kids’ playroom, and many other customer conveniences. Owner, Travis K. Ostrom says, “We’ve always done things differently, so I wanted something different.” The result is a warm and inviting lobby with light streaming through the skylights and a customer seating area as its focal point, plentiful office space, and a neat, clean facility that also houses a service area some of the newest, most advanced tools for automotive service and repair.
But I-95 Toyota is more than just a pretty face—they consistently win the President’s Award, Toyota’s highest honor for a dealership. Why? Because Travis will not accept anything less. He has extremely high standards and the attitude that losing is not an option. That winning attitude and drive for success can be found at every level and in every department at the dealership. I-95 Toyota’s success is measured by how well they provide a quality experience for their customers, from quality products and parts to quality service to working with quality individuals.
General Manager Jaesen Klett recently stepped in to take over daily operations of I-95 Toyota so Travis could handle other duties for the TKO group, which also owns 3 other dealerships. Jaesen prides himself in being easily accessible; his door is always open to employees and customers alike, whether at the office or by phone. He was pleased to come into a solid dealership with little employee turnover, saying that speaks volumes about the positive work environment and dedication of the staff.
Joni Boatright is a shining star in the Sales Department. She is well-known not only for the accolades she receives, but for the wonderful care she takes of her customers and her involvement in the community. She may be the bright, smiling face that most people recognize, but she is not the only excellent salesperson on the I-95 Toyota team. All of the individuals who make up the Sales Department are friendly, accessible, and knowledgeable. They will make your car buying experience a pleasure.
Assistant Service Manager Jay Tull’s wall is hung with service award plaques that span nearly every month for more than three years. Jay credits the recognition he receives to hard work and his desire to go above and beyond to make the customer happy. He explains, “I treat customers like they’re part of my family.” Jay says that the people he works with make his success possible.
One of those people is Keith Boyd. Keith is a Toyota Master Technician and the Lead Service Technician in the shop. He says that the I-95 Toyota Service Department is able to put the customer first because they can work more efficiently due to the fact that they have the latest in service management software, 4 Alignment machines, and state of the art equipment. He says it is “Bar none one of the top 99.9% in state of the art shops.”
The bottom line at I-95 Toyota: They do it right. From top to bottom, they promise quality in every aspect of your experience at the dealership, and they stand behind their products and their work. Come out to the home of the Markdown Monster and experience the difference.
